Support

We aim to ship out products within 3-5 business days of receiving an order. Once your item is ready to ship you'll receive an email with a tracking number that you can use to follow the progress as it makes its way to you.

In the continental United States, once your order ships you should receive it within 5 to 7 business days, though these times may be elongated during the holiday season due to congestion with carriers.

If you have any questions or need assistance with your order, feel free to reach out to our customer support team. 

Shipping fees vary based on the overall cost of the items in your cart. But don't worry, we'll always let you know what shipping costs will be before your card is charged.

If for any reason your product doesn't meet your expectations, you have a full 30 days from the date of purchase to initiate a return, and we'll gladly provide a money-back guarantee.

We encourage you to inspect your unit immediately upon receiving it. If you find any defects, or damages, or receive an incorrect color or item, please get in touch with us promptly. We're here to assess the issue and make things right.

To start a return, contact us at support@beamtechusa.com

Once we've received and evaluated your return, we'll promptly notify you of your refund status. If approved, your original payment method will be automatically credited. The refund process typically takes 1-3 business days.

Please note, refunds can only be issued for Beam products directly purchased from beamtechusa.com. If you made your purchase from another retailer, kindly contact them for their return policy.